For this post, describe in detail an interpersonal conflict situation, real or hypothetical. Describe in detail the setting/context of the conflict, the people involved, the main problem, and the possible causes. Try to identify the feelings of the people involved. Finally, while considering the main problem, articulate it in the form of a question that might be answered in the form of a possible solution by the members of your blogging group.
At a schoolmate’s birthday celebration several weeks back, one of my friends offered me a slice of the birthday cake. I rejected politely as I was feeling slightly unwell after a heavy meal I had just before that. She appeared to be very offended and snapped at me for being unappreciative, after which, she stormed off leaving me in an awkward situation. The main problem was miscommunication between both parties. She probably did not understand why I rejected her offer and took it personally. On my part, I failed to communicate to her why I could not accept her offer. I do not know the exact reason for her outburst either; it could be caused by several factors. Maybe she was in a bad mood to begin with and needed to vent her unhappiness.
She could have been hurt by my gesture, thinking I was being unappreciative. She probably doubted my sincerity towards our friendship. I, on the other hand, felt hurt by her accusation. Her lack of understanding and empathy, especially since I was unwell at that time, disappointed me greatly. Also, leaving me feeling awkward in a crowd made me feel even worse. Could this entire episode have been avoided? How should I react to her the next time we meet?
Friday, August 29, 2008
Thursday, August 21, 2008
Effective Communication Skills (Blog Post #1)
For your first post, explain why developing effective communication skills is important for you. Think about this assignment while surveying the topics in the textbook, The Science of Effective Communication in the Workplace.
Effective communication, be it verbal or not, is conveying and receiving information clearly. It is an essential part of my personal and professional life.
Effective communication is vital in the work place, where teamwork is important. The ability to communicate a vision and direction, as well as to motivate and inspire others in the team, is part of effective communication. Also, putting across important decisions and ideas to fellow co-workers unambiguously can only be done with effective communication. Ineffective communication often leads to wasted time and effort, confusion and missed opportunities, all of which are roadblocks to success. A recent survey, conducted by the University of Pittsburgh’s Katz Business School, found out that communication skills, including written and oral presentations, as well as the ability to work with others, are the main factor contributing to career success. Hence, being able to communicate well will give me an edge in the working world, whatever my profession may be.
Communication involves expressing our thoughts, ideas, and feelings to others; it is what we say and how we say it. Through this process, we convey attitudes, values, priorities, and beliefs. Particularly in the personal context, ineffective communication often leads to hurt feelings of loved ones. A parent who fails to convey enough love to his/her child may leave the child feeling alone and abandoned. In an inappropriate tone, words spoken to console may aggravate the situation. Thus, effective communication is, no doubt, vital for maintaining healthy and strong relationships.
Effective communication, be it verbal or not, is conveying and receiving information clearly. It is an essential part of my personal and professional life.
Effective communication is vital in the work place, where teamwork is important. The ability to communicate a vision and direction, as well as to motivate and inspire others in the team, is part of effective communication. Also, putting across important decisions and ideas to fellow co-workers unambiguously can only be done with effective communication. Ineffective communication often leads to wasted time and effort, confusion and missed opportunities, all of which are roadblocks to success. A recent survey, conducted by the University of Pittsburgh’s Katz Business School, found out that communication skills, including written and oral presentations, as well as the ability to work with others, are the main factor contributing to career success. Hence, being able to communicate well will give me an edge in the working world, whatever my profession may be.
Communication involves expressing our thoughts, ideas, and feelings to others; it is what we say and how we say it. Through this process, we convey attitudes, values, priorities, and beliefs. Particularly in the personal context, ineffective communication often leads to hurt feelings of loved ones. A parent who fails to convey enough love to his/her child may leave the child feeling alone and abandoned. In an inappropriate tone, words spoken to console may aggravate the situation. Thus, effective communication is, no doubt, vital for maintaining healthy and strong relationships.
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